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Account Coordinator in Oak Brook, IL at ReaderLink

Date Posted: 10/29/2018

Job Snapshot

Job Description

Summary: Entry level role that will perform specific tactical sales functions through cross-functional management of multiple internal departments.

Essential Functions: To perform the job successfully, an individual will be responsible for the following:

  • Provides administrative and customer service support to NAM in management of account operations.
  • Submit pricing information to customer and input pricing/stickering information in distribution system.
  • Responsible for tracking and monitoring inbound and outbound shipments, processing promotional orders and tracking placement reports.
  • Responsible for validating department profile information, updating profile in distribution systems and for communicating changes to field managers.
  • Primary liaison with field managers to provide merchandising plans, customer information and general support.
  • Frequent communication with Readerlink retail customers.
  • Work closely with account management team and support other internal departments to meet customer expectations.
  • Needs to be able to quickly assess a customer inquiry or account task, determine solution or information needed and own the process through completion and follow-up.
  • Produce ad hoc sales reports and stock level information. Assist in the creation of presentations and sales analysis as needed.
  • Proactively manages list of tasks and scheduling.
  • Must be able to multi-task, meet deadlines, and manage the needs of the account management team and other internal and external groups.

Non-Essential Functions:

  •  Other duties may be assigned, directed or requested.

Language Skills:


  • Must have excellent communication skills, both written and verbal
  • Ability to speak with all levels of the organization
  • Ability to read and interpret documents such as instructions and procedure manuals
  • Ability to create and write reports

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving variables  

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The work performed is in an office environment
  • The noise level in the work environment is usually moderate at low decibels
  • Must be able to work in a fast paced, team environment

Job Requirements


  • Bachelor's degree
  • Basic Math skills
  • Detail-oriented, Strong organizational skills, flexible, and efficient
  • Ability to multi-task and prioritize multiple projects/requests
  • Strong interpersonal and communication skills required
  • Must be focused on continuous improvement and be self-motivated
  • Advanced Excel and Microsoft Office skills a plus


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